Walk in Office Protocols for Clients

COVID-19 Announcement

Walk in Office Protocols for Clients

Walk in clients are limited based on office capacity at the time of arrival. Signage on the doors will instruct the client how to gain entry of the office via cell phone.

In event the current office capacity does not allow social distancing. The specialist will gather client’s information including their cell phone number and email and ask them to wait outside or in their car.

Once the office allows for proper social distancing, which could be as soon as the current family leaves; They will be notified by the text system or by phone that they can come into the office. Wait times can be within an approximate 10 minutes or a half hour wait.

In office, clients and specialist will be keeping with safe boundaries and measures for social distancing.

AHS will follow CDC guidelines for client’s contact as well as in office. When clients arrive at the office, signs posted at the entrance will indicate that clients should reschedule if they have been sick, exposed or have a temperature prior entering the office. Signage will also request a mask be worn during the appointment and the mask must cover the mouth and nose. Children over 4 are required to have a mask as well. Additionally, sanitizing stations will be available for use prior to an appointment next to the entryway.

Upon entry, staff will greet appointments holders and complete a healthy checklist. Questions include:

  1. Do you have any of these symptoms that are not caused by another condition?
    (Fever or chills, Cough, Shortness of breath or difficulty breathing, Fatigue, Muscle or body aches, Headache, Recent loss of taste or smell, Sore throat, Congestion, Nausea or vomiting, Diarrhea)
  2. Within the past 14 days, have you had contact with anyone that you know has been diagnosed with COVID-19 or had COVID-like symptoms? Contact is being 6 feet (2 meters) or closer for more than 15 minutes with a person or having direct contact with fluids from a person with COVID-19 (for example, being coughed or sneezed on).
  3. Have you had a positive COVID-19 test for active virus in the past 14 days or tested but have not received results of the test?
  4. Within the past 14 days, has a public health or medical professional told you to self-monitor, self-isolate, or self-quarantine because of concerns about COVID-19 infection?

If a client answers yes to these questions or has a temperature, they will be asked to reschedule their appointment or complete their appointment via phone. Clients arriving without a mask will be provided with a mask (assuming supplies are available). The website indicates that a mask when entering the office for an appointment is required. Once in the office, locations for face to face visits within the office will also be staggered to ensure distancing between families.

Currently, you may drop off documents at any of these County offices in the mail slot provided or you may mail information to: Automated Health Systems, 300 Main Street, Suite310, Lafayette, IN 47901.

You can contact AHS by phone at 855-533-7342 or by Fax 855-631-0120. If you need help locating child care, go to the Brighter Futures Indiana Website at Brighter Futures Indiana. Stay safe during these very difficult times. We wish the best for you and yours.