Frequently Asked Questions


1. What documents can I use to verify my residency?

You can verify your residency by providing either a copy of your electric or gas bill, your lease agreement, or communications received from any government agency working with you.

2. What documents can I use to verify my child’s identity?

Please provide the birth certificate of your child or any legal photo ID.

3. What documents can I use to verify my child’s citizenship?

Please provide the birth certificate of your child and proof that the child is a legal resident of the United States.

4. What documents can I use to verify my identity?

Please provide a legal photo id (driver’s license, passport, REAL ID). If you are a foster parent, please provide your foster license and foster ID.

5. How soon can I enroll in child care?

The timeline to receive childcare depends on the State of Indiana. We will inform you as soon as possible once the State has approved your application.

6. My son/daughter has special needs. Can he or she still participate in the CCDF program? What types of services are available to help him or her?

Children with special needs can participate in the CCDF program. Providers who are licensed to take care of children with special needs are provided in the following website https://www.in.gov/fssa/childcarefinder/.

7. My custody arrangement is changing. What do I need to do?

Please fill up the report of change form and then call our intake specialists and provide details on the changes in custody. Our staff will then determine the appropriate actions to take and will discuss them with you.

8. I lost my Hoosier Works for Child Care Card. Can I get a new one?

Yes you can. Please call or visit one of our offices and our staff will work with you to fill up the form. Once that has been returned and signed, our staff will provide you the new card and activate it.

9. I have a new job. What do I need to do?

Please fill up the report of change form. Please provide your proof of income after 13 weeks, and include a letter detailing your employment from your new employer on the company letterhead, which should have your new position, your start date, your work hours and your pay rate.

10. I am self‐employed. Am I still eligible?

Yes you are, if you meet the income guidelines for the CCDF and/or OMWPK programs.

11. How can I apply for assistance?

You can call our main office at 855-533-7342 or schedule an appointment with us. Documents to bring will be specified on the call or through the Schedule an Appointment Page of our website.

12. What are the guidelines for programs?

General guidelines for the two programs are on the following pages:

As the state guidelines may change due to state and federal funding sources’ criteria, it is best to call and ask to make sure you qualify.

13. Is the child care waiting list county specific?

Yes, it is. Automated Health Systems serves the following counties: Allen, Delaware, Elkhart, Lake, LaPorte, St. Joseph, Tippecanoe, Vanderburgh and Vigo.

14. How does the reauthorization process work?